Contact Kidkraft

Kidkraft Contact Help for Gifts, Playrooms, and Product Questions

Tell us who you are shopping for, what kind of play they love, and where the toy needs to live. We will help you narrow the options without turning a happy decision into a long research project.

Friendly Kidkraft support desk with playroom map

Play Desk

Kidkraft Family Support, 200 Story Lane, Dallas, TX 75201

Hours

Monday to Friday, 9:00 AM to 5:00 PM Central Time

Illustrated Kidkraft play support map

What to include in your message

A helpful request usually includes the child's age, the available space, the product category you are considering, and the moment you are planning for. A birthday dollhouse, a shared sibling play kitchen, and a backyard playset all need different advice. If you are unsure, describe the child's favorite pretend game, current confidence level, and whether the toy is meant for quiet play, active movement, or a family gift reveal.

Retail teams can also use this page for assortment questions. Share the age range, shelf space, and seasonal theme you want to support, and we can point you toward categories that are easier for shoppers to understand quickly.

Send a play request

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